FAQ

Frequently Asked Questions (FAQs)

Find A Doctor

Getting treated in a Day Surgery Centre reduces your risk of getting infected with viruses and/or germs from other patients and next-of-kin. Furthermore, statistics have shown that 62% of surgeries done in Operating Theatre are day surgery cases. This shows that majority of surgery cases only require day surgery facilities. Day Surgery Centres have also been a common sight overseas.

Our doctors do not usually communicate with patients directly over email. You may communicate with your doctor by calling StarMed Customer Service, sending an email to StarMed Customer Service and/or leaving a message with StarMed Customer Service.

Our Customer Service has the most accurate information on provider schedules. You may call us at +65 6322 6333 and/or Whatsapp us at (+65) 9655 2101, during our Opening Hours.

Diagnostics & Testing

You will need to schedule an appointment for imaging services. Please contact our Customer Service directly, by phone at +65 6322 6333 and/or Whatsapp at (+65) 9655 2101, for more details.

Location

StarMed Specialist Centre’s main entrance is beside Park Hotel’s main entrance.

BY MRT:
Farrer Park MRT Station (NE8) Exit A. Look towards your right where you will see “StarMed Specialist Centre”. Enter through Park Hotel doors, go through Park Hotel lobby, exit and turn right to our entrance.

BY BUS:
Bus 131 and 141. Look out for the bus-stop that is situated just outside Farrer Park MRT Station (NE8). Look for “StarMed Specialist Centre” signage, enter through Park Hotel doors, go through Park Hotel lobby, exit and turn right to our entrance.

BY CAR:
FROM SERANGOON ROAD.
Turn left to Owen Road. Look for Park Hotel on the right. Drive in to Park Hotel car park and drive up to 3rd or 4th floor. Look for “StarMed Specialist Centre” lift.
FROM RANGOON ROAD.
Turn to Farrer Park Station Road. Turn left to Owen Road. Look for Park Hotel on the left. Drive in to Park Hotel car park and drive up to 3rd or 4th floor. Look for “StarMed Specialist Centre” lift.
FROM RACE COURSE ROAD.
Turn to Birch Road. Turn left to Farrer Park Station Road. Turn right to Owen Road. Look for Park Hotel on the left. Drive in to Park Hotel car park and drive up to 3rd or 4th floor. Look for “StarMed Specialist Centre” lift.

Billing

You may contact our Customer Service, by phone at +65 6322 6333 and/or Whatsapp at (+65) 9655 2101, during Opening Hours.

Yes, you can pay your bills by credit. At the moment, we accept VISA and MasterCard.

Yes, you can pay your bills by cash and/or NETS.

If you have billing questions, please contact our Customer Service at (+65) 6322 6333 and/or Whatsapp at (+65) 9655 2101 during Opening Hours.

Our pricings are lower than most Singapore’s private hospitals’ pricings and above the public re-structured hospitals’ private pricings.

Hospitals, by its 24 hours 7 days a week nature, incur more manpower and facilities operational costs. These factors then contribute to patients’ bills.

StarMed has shorter waiting time for appointment and fast turnaround time from admission to discharge, as compared to most public re-structured hospitals and private hospitals in Singapore.

Yes, we are on IHP, Adept, Alliance, MHC, Fullerton, Ixchange and Raffles Health International.

Insurance

Yes, StarMed is MediSave-accredited.

In fact, we have e-file cases done in Operating Theatre and Endoscopy
Centre. All cases were successfully processed.

We have received our successful claims from the various insurance companies such as Great Eastern, AIA, NTUC Income, Prudential, AXA and AVIVA.

No, we do not accept cashless for foreigners.
For Singaporeans and Permanent Residents, it depends on their insurance policies. We accept cashless for high-tier policies or for cases where Letter of Guarantee (LOG) is provided.

Medical Records

Please request through our Customer Service. Please note that this process may take up to 7 working days and will require an administrative fee charge.

You can bring along your external medical records to your visit to StarMed.

Patient Amenities

You can stay with your spouse/family member if he/she is in the Single Room.

Medical Professionals

Unfortunately, no. Please contact our Customer Service to schedule an appointment for patient’s ease and convenience.

No. This is due to Personal Data Protection Act (PDPA) concerns and doctor-patient confidentiality.

Yes. Please contact our Customer Service, at (+65) 6322 6333 and/or Whatsapp at (+65) 9655 2101, to know our upcoming Talks.

Our Careers page is very helpful in locating jobs for which we are currently recruiting.

International Patients

You may contact our Customer Service, at (+65) 6322 6333 and/or Whatsapp at (+65) 9655 2101, during our Opening Hours.

We are able to assist her in the following other languages:

  1. Chinese
  2. Bahasa Melayu
  3. Tamil

Miscellaneous

Not necessarily. You can contact our Customer Service to schedule a direct appointment with the StarMed specialist of your choice.

You can make an appointment through our Customer Service, at (+65) 6322 6333 and/or Whatsapp at (+65) 9655 2101, during our Opening Hours. Please state the specialist you would like to consult. Alternatively, you can also drop our Customer Service an email with your request.

You will need to bring along the following items:

  • Proof of identification
    • IC for Singaporeans and PRs
    • S-Pass / Work-permit for foreigners
  • Any medical reports you may have

For Health Screening Review: It will typically take around one week.