3.1 Generally, HMI collects, uses and discloses your Personal Data for the following purposes:

1. If you are a prospective, current or former patient or customer of HMI:
   1. providing customer service and support (including but not limited to customer relationship management, processing your admissions, processing and settlement of bills, facilitating, arranging and providing reminders of your appointments, medical examinations, screenings or check-ups, applying for visas on your behalf, contacting you regarding medical reports and results, providing follow-up calls, providing you with administrative support, and administering insurance coverage and processing insurance claims);
   2. administering and processing your requests including creating and maintaining profiles of HMI’s customers in HMI’s system database for administrative purposes (including tracking your attendance at various HMI facilities and/or events);
   3. personalising your experience at HMI’s various touchpoints and conducting market research, understanding and analysing customer behaviour, location, preferences and demographics in order to improve HMI’s service offerings;
   4. administering medical care (including keeping patient case and procedure records, providing medication, ordering medical tests, reports and biological samples;liaising with third party specialist doctors, clinics, hospitals and/or medical institutions in relation to your
   5. medical care (including by providing them with access to your medical records);
   6. if you use HMI’s mobile applications or online registration and payments systems, displaying your medical data, sending you health-related notifications, and facilitating the provision of HMI services to you;
   7. if you use HMI’s tele-consultation services, you will be referred to the Tele-Consultation Privacy Policy for further information on how your Personal Data may be used;
   8. administering debt recovery and debt management;
   9. disclosing of your Personal Data whenever and to whomever the law or a court order may require;
   10. disclosing of your Personal Data to HMI’s suppliers/vendors if it is required by the law and/or authorities that the end-user consuming the medicine/drug/equipment must be recorded or if it is required for them to carry out their duties;
   11. enabling a response to a request for Personal Data which may include your Personal Data, in compliance with the Personal Data Protection Act 2012 and its regulations; and/or
   12. any other purposes which are reasonably related to the aforesaid.

2. If you are a nominated caregiver or next-of-kin of a patient or customer of HMI:
   1. informing you of the patient’s medical status and whereabouts;
   2. the disclosing of your Personal Data whenever and to whomever the law or a court order may require; and/or
   3. any other purposes which are reasonably related to the aforesaid.

3. If you are an employee, officer or owner of an external service provider or vendor outsourced or prospected by HMI:
   1. assessing your organisation’s suitability as an external service provider or vendor for HMI;
   2. managing project tenders and quotations, processing orders or managing the supply of goods and services;
   3. creating and maintaining profiles of HMI’s service providers and vendors in HMI’s system database;
   4. processing and payment of vendor invoices and bills;
   5. managing facilities (including but not limited to issuing visitor access passes and facilitating security clearance);
   6. disclosing your Personal Data whenever and to whomever the law or a court order may require;
   7. administering debt recovery and debt management; and/or
   8. any other purposes which are reasonably related to the aforesaid.

4. If you submit an application to HMI as a candidate for employment, internships or scholarships:
   1. conducting interviews;
   2. processing your application (including but not limited to pre-recruitment checks involving your qualifications and facilitating interviews);
   3. obtaining references and for background screening;
   4. assessing your suitability for the position applied for;
   5. enrolling successful candidates as HMI’s employees and facilitating human resource planning and management (including but not limited to preparing letters of employment, name cards and building access passes); and/or
   6. any other purposes which are reasonably related to the aforesaid.

5. If you are an existing employee of HMI:
   1. providing remuneration, reviewing salaries and bonuses, conducting salary benchmarking reviews, staff appraisals and evaluation, as well as recognising individuals for their services and conferring awards;
   2. staff orientation and entry processing;
   3. administrative and support processes relating to your employment, including its management and termination, as well as staff benefits, including travel, manpower, business continuity and logistics management or support, processing expense claims, medical insurance applications, medical screenings and immunisations, leave administration, long-term incentive plans, training, learning and talent development, and planning and organising corporate events;
   4. providing you with tools and/or facilities to enable or facilitate the performance of your duties;
   5. facilitating professional accreditation and complying with compliance audits;
   6. compiling and publishing internal directories and emergency contact lists for business continuity;
   7. managing corporate social responsibility projects;
   8. conducting analytics and research for human resource planning and management, and for HMI to review, develop, optimise and improve work-related practices, environment and productivity;
   9. ensuring that our administrative and business operations function in a secure, efficient and effective manner (including but not limited to examining or monitoring any computer software and/or hardware installed within HMI’s premises and facilities, your work emails and personal digital and storage devices);
   10. compliance with any applicable rules, laws and regulations, codes of practice or guidelines or to assist in law enforcement and investigations by relevant authorities (including but not limited to disclosures to regulatory bodies, conducting audit checks or surveillance and investigation);
   11. administering cessation processes;
   12. disclosing your Personal Data whenever and to whomever the law or a court order may require;
   13. administering debt recovery and debt management; and/or
   14. any other purposes which are reasonably related to the aforesaid.

6. If you are a medical/dental practitioner or traditional and complementary medicine practitioner at HMI:
   1. facilitating professional accreditation and complying with compliance audits;
   2. facilitating disbursements of fees collected on your behalf;
   3. managing and providing you with tools, services and/or facilities to enable or facilitate the performance of your duties;
   4. planning and organising events for specialists;
   5. creating and maintaining profiles of our accredited doctors in our system database;
   6. managing facilities (including but not limited to issuing visitor access passes and facilitating security clearance);
   7. disclosing your Personal Data whenever and to whomever the law or a court order may require;
   8. administering debt recovery and debt management; and/or
   9. any other purposes which are reasonably related to the aforesaid.

3.2 Furthermore, where permitted under Personal Data Protection Act 2012, HMI may also collect, use and disclose your Personal Data for the following “Additional Purposes”:

1. taking or filming photographs and videos for corporate publicity or marketing purposes, and featuring your photographs and/or testimonials in HMI’s articles and publicity materials;
2. providing or marketing services and benefits to you, including promotions, service upgrades, loyalty, reward and/or membership programmes and sending of healthcare-related updates, event invitations, newsletters and marketing and promotional information to you;
3. organising roadshows, tours, campaigns (including health check or vaccination campaigns) and promotional or events and administering contests and competitions;
4. matching your Personal Data with other data collected for other purposes and from other sources (including third parties) in connection with the provision or offering of services;
5. sending you details of services, clinic updates, health-related information and rewards, either to HMI’s customers generally, or which have been identified may be of interest to you;
6. conducting market research, aggregating and analysing customer profiles and data to determine health-related patterns and trends, understanding and analysing customer behaviour, location, preferences and demographics for HMI to offer you other products and services as well as special offers and marketing programmes which may be relevant to your preferences and profile; and/or
7. any other purposes which are reasonably related to the aforesaid.

3.3 If you have provided us with your Singapore telephone number(s)and/or email address(es) (collectively “contact details”) and have indicated that you consent to receiving marketing or promotional information via your contact details, then from time to time, HMI may contact you using such contact details(including via voice calls, text, fax, email or other means) with information about HMI’s products and services.

3.4 In relation to particular services or in your interactions with HMI, you may also have been specifically notified of other purposes for which HMI collects, uses or discloses your Personal Data. If so, HMI will collect, use and disclose your Personal Data for these additional purposes as well, unless you have been specifically notified otherwise.

3.5 You have a choice to withdraw your consent for receiving marketing or promotional materials/communication. You may contact us using the contact details found in paragraph (8) below.

3.6 Please be aware that once HMI receives written notification that you wish to withdraw your consent for marketing or promotional materials/communication, it may take up to 21 calendar days for your withdrawal to be reflected in HMI’s systems. Therefore, you may still receive marketing or promotional materials/communication during this period of time.

3.7 Please note that even if you withdraw your consent for the receipt of marketing or promotional materials, you may still be contacted for other purposes in relation to the services that you have requested or purchased from HMI.